Preparing For Power Outages - Xfinity PSA

Severe weather and power outages happen and we know it can be frustrating for residents when outages interrupt Xfinity service.  Our teams at Comcast work to get our customers connected as quickly as possible and our dedicated technicians go out into the field as soon as it is safe to do so.    

There are a few things you can do to be prepared for any potential service interruptions.  Please utilize these tips on how to prepare for storms, what customers can do to stay connected, and what to expect in case of storm-related service disruptions at https://stormready.xfinity.com/

 

 

Check for outages, contact the Xfinity care team and check the status of a service call with My Account – it's simple, easy and fast. Just download the Xfinity My Account app or access the app right from X1.

 

Internet down? You can quickly locate and connect to Xfinity WiFi hotspots when you need them most.  In response to COVID, earlier this year Comcast took the unprecedented step of making all of these hotspots available for free, including for non-Xfinity customers.  Comcast will continue to provide free access to more than 1.5 million public Xfinity WiFi hotspots, the largest network of its kind in the country, through June 30, 2021. 

 

With the Stream app, you can view live TV, get weather updates and even download shows and movies to watch offline in case you lose power.

 

Plug your TV, modem and cable box into a surge protector to protect them from damage in case of lightning or a sudden power outage.

 

If your service does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.

 

A power outage may impact your Xfinity services. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. Power must first be restored to both your home - and to the local Xfinity network serving your neighborhood - before our technicians can begin work to restore your Xfinity services. Following that, we’ll work as quickly as we can to safely get your services back up and running.

 

It is possible that you may have power in your home but the Xfinity network serving your neighborhood may be damaged or without power, preventing your Xfinity services from working at this time.

 

If power has been restored to your home and you are still experiencing service interruptions, you may need to reset your modem or router. You can also use Xfinity My Account or the My Account app to reboot your equipment.

 

Our Business customers can find tips at https://business.comcast.com/help-and-support/repairs-installation/stay-....

 

Access My Account — anytime, anywhere. Manage your services, customize your billing options, chat live with an agent, and more.   Visit:  https://business.comcast.com/primary-registration/enter.